Frequently Asked Questions FAQ's

Registration

1. Is registration compulsory?A. Yes, Registration is compulsory.
2. How do I register?A. Click on "Register" link on the home page. Read Important Information, fill up all the relevant information and proceed further.
3. Do I get confirmation mail after registration?A. Yes. Please check through the email Id provided during registration.
4. Can I update my registration information?A. Yes. You can change the registration information under "Modify Profile" link after logging in.

Digital Signature Certificate(DSc)

1. Is it mandatory to use DSC?A. YES.
2. Do I need Digital Signature Certificate during registration process?A. No, it is not mandatory but during first login the DSC should be mapped to you USER ID. Class-3 Digital Signature Certificate is compulsory for all the vendors to participate in the e-Procurement system.
3. How do I procure digital signature certificate?A. Digital Signature can be obtained from any of the Controller of Certifying Authority, India. Further Request you to contact our DSC helpdesk numbers from the website to get the more details upon the purchase of digital signature certificates. In the homepage, "ENQUIRY FOR DSC" link is available.

Login

1. How do I log on to portal after I get registered?A. Once registration process is completed, you will be provided with user ID and password. You can enter the same in the space provided on the home page and login to the portal.
2. How can I retrieve my lost my password?A. Click on the "Forgot password" link available in the LOGIN Screen and complete the process.
3. How do I change my password?A. When you login to the portal for the first time, system will compulsorily ask you to change your password and the changed password will be valid for the next logins. You can also change your password by clicking on "Modify password" link available in the left menu after login.
4. Is the password secured?A. Password is encrypted at the database level. As a part of the security policy, we advise you to change the password periodically.
5. I encountered "Authentication Failed" during login, what do I do?Firstly, the above error might occur when your Digital signature certificate number is not integrated to your user id. In that case, send a mail to the Helpdesk mentioning your company name, user id and digital signature certificate number to update the same.
5. I encountered "Java Blocked" during login, what do I do?A. Add website url along with https:// to the exception site list under “Security” in JAVA Control panel.

Tender

1. How do I submit my tender online?A. The tender documents can be downloaded from the eProcurement site. You can fill the tender documents along with form fee and EMD and submit online along with the scanned certificates required for the tender.
2. How do I submit my certificates to the tenders?A. You can upload all your certificates or documents through "General Documents? link. This link acts as a library where you can store any number of documents/ certificates. These certificates can be attached to any number of tenders (for attaching the file through General Document link, see help file).
3. How do I confirm that my tenders are submitted successfully?A. Once you submit your tender, you will be provided with an acknowledgement along with token number and a time stamp which confirms that you’re tender has been successfully submitted.
4. How will I come to know that my bid has been opened?A. When your bid is opened you will receive an e-mail information. You can login and see the tender details in the OPENED stage.
5. What if I accidentally submit the same tender twice?A. No. System will not allow you to submit the same tender twice. However, you may edit your bid any time before submission.
6. How should I confirm my tenders are not opened by third party before the date of opening?A. The system does not allow your bids to be opened by the third party before the due date specified in the Tender Schedule.
7. How Secure is it?A. The security features incorporated in the application ensures that all activities are logged, no unauthorized person has access to data, all sensitive data is encrypted and system can be restore in a minimal possible time in case of a disaster or system crash.

Audit Trail The Solution has been so designed that all the activities, transactions and changes in configuration are logged and a log report is made available to the concerned people. Further, a log is also available of activities at the database level thereby ensuring that a robust audit trail is always available of all the activities either at the application level or the database level.

Data Encryption The solution supports 128 bit encryption and all the price bids received against a tender are encrypted at the database level. Further, the login passwords of all the users and the suppliers are also encrypted at the database level.

Secure Administrator access To prevent an administrator from misusing his access privileges, the website requires three level password verification before allowing an administrator access to the admin module.

Process Validation The Solution has been so architected that a user cannot view the commercial bid of a supplier till the technical evaluation of the tender is complete and the date & time specified for the opening of the commercial bid is due.

SSL Certificate The solution uses 128 bit SSL Certificate from Digicert for communication between the browser and the web server. This ensures that all the data is encrypted and cannot be hacked/misused by anyone.

Unauthorized Access - The entire solution is behind a firewall and intrusion detection system that protects it against unauthorized access and hackers.

8. Is my stored information secured?A. The information provided by you is 100% secured. It is only used by the respective department for the purpose of evaluation.

Auction

1.What is an e-Auction?A. An online auction is a service in which auction users or participants sell or bid for products or services via the Internet. Virtual auctions facilitate online activities between buyers and sellers in different locations or geographical areas. Various auction sites provide users with platforms powered by different types of auction software. An online auction is also known as a virtual auction.
2. How do I know that an Auction is published?A. You can find the same through "Auction Free View" link.
3. How do I submit the EMD (Earnest Money Deposit)?A. EMD shall be paid by online mode only which is available on the portal.
4.How do I attach my documents to the Auctions?You can upload all your documents/certificates through "Document library" link. This link acts as a library where you can store any number of documents/ certificates at any point time. Such documents/certificates can be attached to any number of Auctions (for attaching the file through "Upload Document" link).
5. How much space is provided to me for storing my documents online? A. Presently there is no restriction on storing capacity. Although, each file size should not exceed 5 MB i.e. "n" number of files may be updated with the file size of 5 MB each.
Version detailsVer 1.0
Date03-06-2025